Returns and Cancelations
If you wish to cancel your order before it has been dispatched, you will not be charged for either delivery nor collection cost.
If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
Exchanges: (if applicable)
We only replace items if they are defective or damaged. Once the damaged items are received, we will send you a replacement or issue a refund.. Please send us an email with all information to firstname.lastname@example.org and send damaged item to:
28 Brindley Close
If for any reason at all, you're not satisfied with your purchase, you can return it to us for a refund, or exchange it for something else. All we ask is the product still be in its original packaging and you have your proof of purchase and we'll be happy to help. Once the original items are received, we will send you a replacement. If you need to return it, send us an email at email@example.com and send your item to:
28 Brindley Close
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be included in your refund, to cover the original shipping cost. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please ensure you include your full name, address and order information to make it as easy as possible for us to process your refund or exchange. If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If you can't find the answer to your query here, please don't hesitate to contact our customer service team via email: firstname.lastname@example.org
IMPORTANT FOR NONE UK CUSTOMERS: Any parcel returned due to none collection/none payment of duties, taxes will be subject to a handling fees of 15% of the order price. Please remember that the shipping cost is also none refundable.