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Returns & Cancellations

Standard Return Policy

We want you to be completely happy with your purchase. If you wish to return or exchange an item, we accept returns within 14 calendar days of the date you received your order.

Returns can only be accepted for items purchased directly from Geek Villain, either through our online store or at a Geek Villain event stand. Products purchased through other retailers must be returned in accordance with that retailer's own returns and refund policy.

Eligible returns may be exchanged for store credit, an alternative product, or a refund to your original payment method.

Exceptions

Please note the following exceptions to our return policy:

  • Discounted and sale items are final and cannot be returned or exchanged.
  • Made-to-order items cannot be returned or exchanged. Please note that all 3D printed models are classed as made-to-order.
  • Items must be returned in their original product packaging.
  • Items must show no visible signs of wear or use.

How to Return an Item

  1. Contact us. Reply to your order confirmation email stating which product(s) you wish to return. If an item arrived damaged or defective, please include clear photographs of the product.
  2. Package your return. Send the item(s) to:

    Customer Service Geek Villain 28 Brindley Close Stoney Stanton Leicestershire LE9 4GL United Kingdom

  3. Ship your return. You may use the shipping method of your choice; however, we strongly recommend a tracked service, as we cannot guarantee receipt of untracked parcels. Please include your full name, address, and order number inside the parcel so we can process your refund or exchange without delay.

Refunds

Refunds are issued only once the returned goods are back in our possession. Your refund will be initiated promptly as soon as your return has been received and inspected — until the item reaches us, no refund can be processed. For this reason, we strongly recommend using a tracked service and retaining your proof of postage.

Please note the following:

  • Return postage is your responsibility and is non-refundable, except in the case of damaged or defective items, where we will refund return postage costs of up to £5. Any amount above £5 (for example, a £9.50 courier charge) will not be reimbursed.
  • Original delivery charges are non-refundable. If a refund is issued, the outbound shipping cost paid on your order will be deducted or excluded to cover the original cost of delivery.
  • Exchange delivery times vary depending on your location.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

International Customers — Important

Any parcel returned to us due to non-collection or non-payment of import duties or taxes will be subject to a handling fee of 15% of the order value. Original shipping costs remain non-refundable in these cases.

Cancellations

Orders may be cancelled free of charge at any time before dispatch. Once an order has been collected by the postal service, it can no longer be cancelled, and our standard return policy (above) will apply instead.

Please note the following exceptions:

  • 3D printed models cannot be cancelled once production has begun.
  • Made-to-order items cannot be cancelled.

Free UK Delivery — What It Means for Returns

Orders of £55 or more delivered within the UK qualify for free standard delivery (Royal Mail Tracked). Because we cover the cost of delivering these orders, the following applies to change-of-mind returns:

  • Return postage is your responsibility. As no delivery charge was paid on the order, there is no outbound postage to refund.
  • Replacements/exchanges are not dispatched on free-delivery orders. Instead, we will issue store credit or a refund to your original payment method.

This does not affect faulty, damaged, or incorrect items. In those cases, we will cover the cost of return and provide a full remedy — a replacement or full refund — as required by law. Your statutory 14-day right to cancel and receive a refund remains unaffected.

Need Help?

If you can't find the answer to your question here, our customer service team will be happy to assist. Please contact us at info@geekvillain.co.uk.